GlowTech Nails is committed to providing a safe, clean, professional, and welcoming experience for every client. Please review the following policies before booking an appointment. By scheduling a service, you agree to these terms.

GlowTech Nails – Client Policies and Safety Standards

1. General Disclaimer (Non-Medical Services)
- GlowTech Nails provides non-medical, cosmetic nail services only. Services are not a substitute for medical care, diagnosis, or treatment. Clients exhibiting signs of infection, open wounds, or contagious conditions will be deferred and advised to seek medical attention. Services are performed by a trained, licensed professional and are available by appointment.
- Licensure and Supervision: A properly licensed professional is present and in immediate supervision of the salon during posted service hours, and licenses are prominently displayed at the work area.

 

2. Health, Sanitation, and Tool Safety (Above-Minimum Protocols)
- Disinfection Between Clients: All nonporous tools and work surfaces are cleaned and then disinfected with an EPA-registered disinfectant between every client service.
- Single-Use Items: Porous items (e.g., files, buffers, wooden sticks, pumice) are single-use and disposed of after each client. No reuse of porous items.
- Hand Hygiene and PPE: Technicians wash and sanitize hands before and after each service, and wear gloves for any service involving potential skin contact with biological material or chemicals.
- Workstation Cleanliness: Each station is cleaned and disinfected after every service. Floors and common touchpoints are disinfected multiple times daily.
- Water and Drainage: Potable hot/cold running water and proper drainage are maintained at all times.
- Infection Control Screening: Clients are screened at check-in for symptoms or conditions contraindicated for nail services. Services are declined when safety is at issue.
- Sterilization-Eligible Tools: Where feasible, metal implements are sterilized after disinfection and stored in closed, clean containers.
- Records: Daily sanitation and disinfection logs are retained for at least 12 months and available for review upon request.

 

3. Booking and Communication
- Appointments: All services require an appointment. Extended hours may be offered when available. A name and reliable contact method are required. Appointments are confirmed once accepted by GlowTech Nails.
- Courtesy Reminders: Confirmation and reminder messages are sent as a courtesy. Unconfirmed appointments may be released.
- SMS/Email Consent: By providing contact information, clients consent to appointment-related communications. Clients may opt out at any time.

 

4. Cancellations, No-Shows, and Deposits
- 24-Hour Policy: Cancel or reschedule at least 24 hours before the appointment time.
- No-Show/Late Cancellation: Repeated no-shows or late cancellations may require a nonrefundable deposit to secure future bookings.
- Grace Period: A 10-minute grace period is offered. Arrival after 10 minutes may require rescheduling or conversion to walk-in status subject to availability.
- Illness Safety Exception: If a client is ill or symptomatic, fees are waived for rescheduling with reasonable notice in the interest of health and safety.

 

5. Payments and Refunds
- Accepted Payments: Methods accepted will be disclosed at the point of service.
- Finality of Services: All sales are final once services are completed.
- Courtesy Corrections: If concerns are raised before leaving, the technician may offer immediate adjustments at their discretion. If not feasible, an adjustment appointment may be scheduled per Section 10 below.

 

6. Children and Guests
- Safety-First Capacity: Only clients receiving services may be present in the service area, unless approved in advance. Unsupervised minors are not permitted in service areas.
- Minors Receiving Services: A parent or legal guardian must be present and provide consent for services on minors.

 

7. Photography and Social Media
- Opt-In Consent Only: Photos of completed nail sets are taken or posted only with the client’s written consent. Clients may request that hands or identifying features not be shown.
- Revocation: Consent may be revoked for future use at any time by written request. Previously published images may be removed from owned platforms upon request when feasible.

 

8. Right to Decline or Discontinue Service (Safety and Conduct)
- Grounds: Service may be declined or discontinued for inappropriate conduct, visible infection or safety concerns, poor hygiene, unsafe behavior, nonpayment, or repeated no-shows.
- Non-Discrimination: Decisions are applied in a consistent, respectful, and nondiscriminatory manner.

 

9. Products, Ingredients, and Allergies
- Disclosure: Ingredient information for professional products used is available upon request.
- Allergies and Sensitivities: Clients must disclose known allergies or sensitivities before services. Patch testing is available upon request for certain products.
- Unknown Reactions: GlowTech Nails is not responsible for reactions due to undisclosed or unknown allergies. If irritation occurs, clients should discontinue use and seek medical advice.

 

10. Satisfaction, Adjustments, and Repairs (Service Guarantee)
- Report Window: Report any service concerns within 72 hours of service completion.
- Evaluation: If the issue is attributable to workmanship or product application by GlowTech Nails, a repair will be provided at no charge.
- Timing: Complimentary repairs must be scheduled and performed within 48 hours of notification, subject to availability.
- Lifestyle/Aftercare: If damage results from lifestyle, misuse, or improper aftercare, standard repair fees apply.

 

11. Regular Polish Policy
- Limitations: Longevity of regular polish is not guaranteed. Post-service chips or smudges may incur additional charges.

 

12. Enhancements (Gel, Acrylic, Dip, Hard Gel, Overlays)
- Guarantee: Report lifting, chipping, or breaks within 72 hours for evaluation.
- Complimentary Repairs: If due to workmanship, repairs are free within the guarantee window and performed within 48 hours of contact.
- Fee-Based Repairs: Damage from external causes or aftercare issues is subject to standard repair fees.

 

13. Service Scope, Pricing, and Changes
- Scope: All manicures and pedicures include basic nail care. Enhancements, gels, overlays, nail art, or specialty techniques are additional.
- Transparent Pricing: Current prices are posted or available upon request and may change to reflect product costs or service upgrades.
- Quotes: Upon request, quotes will be provided in writing before service begins.

 

14. Gift Cards
- No Expiration/No Fees: Store-issued gift cards do not expire and have no inactivity fees.
- Safeguards: Treat cards as cash. Lost or stolen cards may be replaced once with proof of purchase and remaining balance verification.
- Nonrefundable: Gift card balances are nonrefundable and may not be redeemed for cash, except where required by law.

 

15. Late Arrivals
- Grace Period: A 10-minute grace period is honored. After 10 minutes, rescheduling may be required or service may be modified to fit the remaining time.
- Preferred Technician: If a specific technician is requested, late arrival may require assignment to the next available technician.

 

16. Accessibility and Client Courtesy
- Equal Service: Services are provided in a welcoming, respectful environment. Reasonable service accommodations are available upon request when feasible.
- Service Animals: Trained service animals are welcome.
- Fragrance Considerations: Fragrance-light practices may be requested to assist clients with sensitivities.

 

17. Safety Transparency and Compliance
- Display: Licenses and applicable notices are displayed prominently.
- Logs: Sanitation, disinfection, and equipment maintenance logs are maintained and available upon request.
- Water and Equipment: Potable hot/cold running water and proper drainage are maintained. All instruments used in nail services are cleaned and disinfected between clients.

 

18. Incident and Injury Protocol
- Immediate Care: In the event of a nick, cut, or adverse reaction, service is paused; the area is cleaned and appropriate first-aid protocols are followed. Incident details are documented.
- Referral: If warranted, the client is advised to seek medical evaluation.

 

19. Contact and Concerns
- Feedback: Service concerns are welcomed at the time of appointment or by contacting ‪us. 
- Escalation: Management reviews all concerns promptly and strives for fair resolutions consistent with these policies.

GlowTech Nails Limited Re‑Glue Warranty (Glued Applications Only)

THIS IS A LIMITED WARRANTY.